Who sold my details to marketing database? Caught!

> 10 years ago
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Unhook3d
Unhook3d
WA
467 posts
WA, 467 posts
20 Sep 2013 10:13pm
Or e
Chris6791 said..

It would be interesting to see whether kiteboydave had a brain fart when he filled in the form and accidentally opted in for their marketing crap or whether AusPost have taken it upon themselves to opt him in regardless of his wishes.

As far as telemarketers go I have a 100% foolproof method of screening their calls. If the phone rings I know it's a telemarketer, I haven't given my landline number to anyone, not even family so no-one has it, if the phone rings I can safely ignore it. Works a treat.


Or for an even better method of avoiding telemarketers,
Dont have a landline.
What on earth do people use these for? I've never understood the point of having a phone that is stuck to a wall?
Chris6791
Chris6791
WA
3271 posts
WA, 3271 posts
21 Sep 2013 4:52am
^^^Internet.

Mobile broadband has quicker download speed but is more unstable than broadband 1 I'm now connected to.

kiteboyDave, it might pay to pop into your local post office and grab a blank mail redirect form so you have something to reference against. I don't think the opt out box is buried in the fine print?
DunkO
DunkO
NSW
1150 posts
NSW, 1150 posts
21 Sep 2013 7:15am
Just go into your local aust post store set up drunk daves wine tasting to their customers and refuse to stop marketing at their expense when they stop at yours. Tell them to get fd when they ask you to leave, as they didn't opt out in the last correspondence you had with them(include and opt out tick box in your next letter, somewhere in the fine print).

Should stand up in court ?
kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
21 Sep 2013 7:46am
Lol dunko that sounds like a plan.

I'm fairly sure it's opt in now but I wonder what it was 5 or 10 years ago
GreenPat
GreenPat
QLD
4103 posts
QLD, 4103 posts
21 Sep 2013 10:19am
Good luck getting a response to that one. I can just imagine Vicki L's brain starting to melt with the complexity of your message. Would the standard operating procedures allow for such a scenario?
Sputnik11
Sputnik11
VIC
972 posts
VIC, 972 posts
21 Sep 2013 11:42pm
kiteboy dave said..

My response:




Common sense would dictate that this is not subject to privacy laws - have you ever heard of someone being maliciously removed from a spam marketing list? I'm sure that would really ruin their day.







very good
kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
23 Sep 2013 1:50pm
So CathyL rang me this morning from Australia Post. VickiL's supervisor I assume. Apologised immediately, well started to, but it went like this
"First I have to give you a big apology for the incorrect information in VickyL's email - I would like to assure you that your details are never sold to marketing companies. It seems that this "National Change Of Address" register is actually american, nothing to do with us".

So- it sounded like an apology, for the first few words anyway, and then veered into claiming they didn't pass my details off.

At that point I interrupted and asked if she had internet, OK then please look here

auspost.com.au/business/marketing-and-communications/access-data-and-insights/supporting-our-data-partners/contact-data-quality

It's an aussie address, Aussie Post logo, Australia Post email address, and you're quite clearly offering my address details for sale.

At that point she seemed baffled, then very politely hung up, promising to do more research and call me back.

... so we wait for the next chapter...



/thanks Skid by the way, glad a few are enjoying the saga..
kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
23 Sep 2013 2:03pm
By the way, I think I have figured it out, and it's a neat little gig where Australia Post is playing the consumer and/or Acxiom is playing Australia Post.
It revolves around this line:
When completing a Mail Redirection, movers are asked to give Australia Post permission to pass their new address details on to organisations with their name and old address.

What there is on the form, aside from the Marketing Op-In tickboxes, is another tick box that says: would you like us to Automatically update your address with businesses (eg, Power, gas providers,etc) that already have your name and address.

That sounds fairly harmless right, and I'm sure that my wife or I might have ticked that on one of our redirections.

Now along comes Acxiom, they have the 2004 electoral roll, which is apparently freely available to anyone to download.

They then purchase AP's service, and tell them "look here's Kiteboy's Name, DOB, and Address (as it was in 2004).
AP then says ok, he's obviously your existing customer, here's his current address and any other details you'd care to pay for.

That way AP can

a/ trick you into ticking a box that sounds helpful and nothing marketing related
and
b/ claim that they only sell to companies that have you as an existing customer, ie we're just being helpful.

So they walk away with a clear conscience.

No proof yet, but that's my theory.

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