Very quietly, Armstrong has been informing its dealers network about a potential issue with the strut bladder in their Latest wing release. I am very disappointed that Armstrong did not advertise it more openly as many people might have bought the wing secondhand or online where contact with a dealer might not be warranted. In my opinion, it should have been posted either on their website or at least in their social media channels.
Anyway, they shipped replacement bladders in the past few weeks and in the YouTube they also have a video explaining how to change the strut bladder. The link is here:
I also received replacement bladders via my dealer. I thought it was an example of excellent customer service.
I'm several months into using my quiver by now (3, 4 and a 5m2) with only good sensations so far.
Also great to see such a detailed and helpful video.
I'm not sure what a company can do beyond these steps.
How would you handle it?
Select to expand quoteArthurAlston said..
I also received replacement bladders via my dealer. I thought it was an example of excellent customer service.
I'm several months into using my quiver by now (3, 4 and a 5m2) with only good sensations so far.
Also great to see such a detailed and helpful video.
I'm not sure what a company can do beyond these steps.
How would you handle it?
Very simple. Put the recall in the website and/or social media challenge. Not everybody has a dealer in their local area. Imagine you bought it online or from another user. No chance you would have known about it. there is no shame letting people know that some bladders might have problems.
with bicycle equipment recalls happen often and information has to be posted on websites by law. a bladder is cheap but its failure can have serious consequences
Thanks very much for the heads up on this. I have a quiver of XPS2, 3.5m, 5.0m and 6.5m. Got in touch with the UK dealer I bought them from and the 6.5m is one of the affected serial numbers. So there should be a new bladder on its way to me shortly.
The 6.5m was the oldest one I have. Agree it would be better to have the serial numbers publically available but the UK importer was quick to respond to the query.
My experience with Armstrong customer service has been good over the last few years, shame I had to read about this on the forum though.
Select to expand quoteFarNorthSurfer said..
Thanks very much for the heads up on this. I have a quiver of XPS2, 3.5m, 5.0m and 6.5m. Got in touch with the UK dealer I bought them from and the 6.5m is one of the affected serial numbers. So there should be a new bladder on its way to me shortly.
The 6.5m was the oldest one I have. Agree it would be better to have the serial numbers publically available but the UK importer was quick to respond to the query.
My experience with Armstrong customer service has been good over the last few years, shame I had to read about this on the forum though.
Glad to be of help. And that's exactly my point. Many people in your same situation, that's why I thought it would be a good idea to write about it here in the forum and, if any Armstrong ambassador here in the forum, to have em posting in their website and communicate to affected users how to proceed.
