@David We are sorry you had an issue with your SUP Wheels??.
We stand behind our product and are more than willing to help our customers anywhere in the world. Either contact us directly or our local distributor to fix your issue.
The local contact is Street SUP. See contact information at the bottom of our Australian Dealer page.
www.supwheels.com/australian-dealers.htmlSecondly, we have the largest never go flat wheels on the market so they roll over the sand easily. If you are concerned with your hand slipping we recommend you put the board and wheels in front of you and PUSH the unit. There is no slipping issue.
Also, we have developed the SUP strap handle for people that want a handle.
We will try to attach a picture. This was in development for over a year to insure we have a solution that would be adjustable for all size boards and be very simple to use.
While a shoulder straps is one way to carry your board, 100% of the weight is still on you. Further more, much like the vertical holding wheeled carriers, there is still an issue with the wind bowing you and your board over. With our solution there is little to no issue with wind; as the board lies horizontal on the SUP carrier and not sideways against your body, like a SAIL.