@KamikuzaYour opening sentence in response to being called a serial troll says it all. You blatantly exaggerate, and you are "at it" hating on me/Ozone at every opportunity (You said "when it's just your endless line of BS I'm picking on"). You have clearly elected yourself as supreme judge and executioner of myself and Ozone on forums. This thread started with my post on the Zephyr V5, openly declared my connection to Ozone and although it went over some people's heads, some humour about not being able to fly the kite at the time of posting. Then 48 hrs later I did fly the kite and posted again.
There is no endless BS from me, but there is, so far as I can see, an endless stream of BS from you. I don't even post that much these days, and even then when I do, its mostly to help and inform, definitely not as you ridiculously claim "endless BS".
Your accusation that you have a clubhouse full of failed Ozone kites, I'm calling BS too, because all kites fail eventually as do all manmade products. If they failed due to faulty workmanship or materials within 12 months Ozone would fix or replace them, no questions asked. If they were abused and failed within 12 months probably not, but there is a grey area, and Ozone is very generous when it comes to warranty, although a lot depends on the local distributor and how they present the problem to Ozone, their relationship with Ozone and if they have been honest and straight in the past with regard to warranty claims. If they failed after 12 months yeah well they were probably well used, and beyond warranty anyway The kites status as "club" kites makes it sound like they might get well above average use?
But without a specific record of the purchase date and then usage and problem experienced for the kites you have listed, it just sounds like more Ozone hate from a now well-established hater.
As a matter of fact, I've handled every single Ozone warranty claim in Australia for the last 13 years, from even before they made inflatable kites and I can assure you the rate of failure and claims, compared to any other brand within my retail shop and dealer network, was extremely low and definitely the lowest that I know of. Ozone has screwed up, but when they did they owned up proactively and let everyone know, like when they had the bladder issue. I keep stocks of bladders here and we will honour a bladder valve claim by express post everytime, no ifs or buts.
The 2 Edges that had cosmetic issues (they did not fail and are still in use) are being replaced, we do not have records of any others. We handled that claim poorly in retrospect, but if you looked into the facts, which you clearly are not interested in, you would most likely have made the same decisions we did. The 2 customers in question are getting brand new Edge V8 kites in exchange for their current kites within days, I'm pretty sure they are happy with the outcome.
If you don't have a positive contribution to a review thread, why comment at all? Especially if you have no experience with the reviewed kite and as you also declare no interest in the brand?
@EppoThe fuss made over 2 kites was blown out of proportion. Did we handle it well in hindsight, no. Kamikuza went to town on that KF thread too, as did a few other serial Ozone haters and brand pimps. Damage to another brand is all fair in the world of commerce in my observations, and any mistake will be milked to death by opposition brands under the cover of anonymous logins and team pimps. The VW dieselgate fiasco is a great example.
Team riders opinions do and should matter, especially those that actually still pay for their kites, which is most. Sure they get a deal, but if they hated their kites most I know would move on to another brand.