Shadowboxlive.com Rip off

(there website name)
I ordered a 'Shadow Box' jump meter last year costing me $500 US and it took about 7 months and many emails to get one due to their technical stuff ups - but that was Ok. I was patient and wanted to see just how big my imagination jumps actually were - in 40+ knot storms....
The day I got it, set it up as per instructions (have to smear vasaline over electrical contacts under yellow seal), my friends all eager to see results after a couple of jumps..
It absorbed water and shorted out !!!!
Now feeling like Ive been had - Sent the above pics to them
and then the box back with tracking number for a Warranty replacement as requested by them..
Being advised by email that when they get my one - they will forward me a new one - OK no worries alls well ????
I have Not received it or heard from them ever again and sent them numerous emails too - WTF
So definately a Bad product and Company to deal with... Mongrels A video shot would look better anyway..