I'd call, that's not normal.

Lambie said..
That sounds like a Monday morning or late Friday arvo board - get in touch with your shop asap and get them to look at it!!

Yeah thanks. I replied and he told me to use it and maybe sand it down a bit with fine sandpaper. The board itself looks perfect with no noticeable markings. I wiped it a bit, but I'm too scared to check with my hands by sliding them down. I sent a question to Naish Warranty to ask if its an issue.

windreams said..
I’m no guru on fibreglass but I thought the fibre comes from the underlay which should be covered by a smooth topcoat or gelcoat. If I’m right it means the top coat is too thin so why would they tell you to sand it and make it even thinner. There is no way I would be putting sand paper to a new board, if they reckon that’s a fix let them do it so if it scratches the hell out of it it’s their problem. The shop feedback sounds a bit doggie to me.

Exactly.

kotaro said..
Im new to the sport and just purchased a new Naish Motion 2014. It slid against my arm on the side and left fibreglass in my arm. I whiped it and got several shards off. Is this a normal thing with a new board out of the box am and I just need to give it a good whipe or should I call them about it?

kotaro said..

Lambie said..
That sounds like a Monday morning or late Friday arvo board - get in touch with your shop asap and get them to look at it!!

Yeah thanks. I replied and he told me to use it and maybe sand it down a bit with fine sandpaper. The board itself looks perfect with no noticeable markings. I wiped it a bit, but I'm too scared to check with my hands by sliding them down. I sent a question to Naish Warranty to ask if its an issue.

OK, This is a manufacture issue, windreams is spot on. Any decent surfboard manufacturer would sack his glasser. Sanding down the cloth used which is causing you injury will weaken the board as all surfboards actuall snap on the rails as the curve is where most strength is within the surfboard.

Please read consumer protection laws as of Jan 2011. The retailer sold it to you. You have the right to a replacement, refund or repair. This board is a dud a replacement through the shop is fair and reasonable. You should not deal with Naish as your rights are diminished when dealing with a manufacturer or distributor. By sanding a weak area you are modifying the board so warranty is null and void. I hope you kept the message from Naish that told you to do this.

The point of purchase is your point of call. If theres another in the shop, you can insist on just swapping it over, in no way do you have to deal with the manufacturer or distributor, they do.

A "repair" on a dud surfboard means they will probably spray a lacquer vinyl spray to cover the holes and set any fibreglass shards that shouldnt be there in the first place. Not enough resin was used so the board will either snap or delaminate as the lamination process between the cloth, resin and core of the board havent adhered properly. Yes Ive made boards both poly and epoxy vacuum techniques.

sarc said..
Sure sounds like a dud - ask for warranty replacement, your rights are protected by law. Then find a new shop! I can't believe they just told you to sand it and move on.

agreed, FTS & take it back. If you get a new one make sure to get a diff brand handle. 3 m8's bought these board's. 3 broken handles. But no shard's yet. you got the lemon here bro.