You should probably just take it back to the dealer/shop for an assessment.
or, you can ask Chat GPT:
Thanks for the detailed description - here's a breakdown of what's likely happening with your Ride Engine Air Box Electric Pump [/b]and what you can do about it.
??What It Sounds Like
[/b]The symptoms you're describing suggest a firmware glitch, battery calibration error, or internal power fault[/b]:
? It turns on and starts working normally
? It stops at 0.0 PSI [/b](before reaching pressure)
?? It powers off completely[/b]
?? When plugged in, it shows: Charging icon briefly Then "full charge" Then the cycle repeats when you try to use it
??Troubleshooting Steps[/b]
1. Check USB Power Source [/b]Use a high-current wall charger [/b](at least 5V/2A), not a laptop or power bank Try a different USB-C cable[/b], ideally the one that came with it
2. Hard Reset (if available) [/b]Some electric pumps have a reset button [/b]or require holding power + mode [/b]buttons for 10 seconds If there's no visible reset, try holding power [/b]for 30 seconds while unplugged
3. Battery Calibration Bug [/b]Your battery might falsely report "full"[/b]even though it's underpowered: Let it fully drain [/b](try running it until it shuts off again) Leave it plugged in for several hours[/b](even if it says "full") Then try powering it up while still plugged in
[/b]4. Try Starting with Load [/b]Sometimes these pumps don't like free-spinning[/b]: Attach it directly to your kite or SUP valve Then try starting it - it may behave differently under pressure
5. Firmware/Hardware Fault [/b]If the above steps don't work, it may be: A firmware bug[/b](rare but known in some batches) A faulty battery circuit [/b]that reports incorrect voltage or current
??? If Nothing Works.
? Contact Ride Engine Support: Go to:
rideengine.com/pages/contact-us Provide: Serial number Description like the one you shared Video (if possible) showing the pump behavior They may offer: Warranty replacement (if under 1-year warranty) Firmware update instructions Internal reset advice (for tech-savvy users) Let me know if you want to draft a message to Ride Engine support or need help checking if yours is still under warranty.
