i send a board down to Hobart just recently and lo and behold it got there damaged carton was clearly marked Fragile handle with care and well packed in a sailboard carton was also labeled with their RED ALERT sticker on the carton the carton weighted 12kg would you believe thy used a forklift to move it arround and so we have forklift prongs marks in the board was a good board until then and guess what it was not covered by insurance no help from them so beware when sending goods with EGO se pics