Gee I thought maybe I should put this under the heavy weather but I doubt there will be much argument over how crappy all the phone company's are here in Australia.
Ever tried using Telstra online page?
Forever run around like a hamster on a wheel as you try and read it all! I'm sure someone got paid by the word to set this up, hey how about thinking why someone would want to contact a carrier.
They are either wanting info leading to a purchase or more likely the product does not work, two choices I see.
But you can call up and talk to a computer about your problems, friendly and unresponsive please feel free to swear at it for IT does not have feelings like you.
Then if your lucky you get to talk to a excited Indian girl who would very much like to be of good help to you! Oh I should of screen captured the live chat I had online! 'Im very sorry you are having trouble, what would you like me to do?'
Nearly comical....