I went through many hoops and ended up back to where it started, so may be some of us had similar problems in the past and hence and shed some lights.

It is to do with a leaky shower caused by incorrect tiling. Water seeped under the tiles and ran up the walls, causing water damage to the wall and hence the paint. In 2007, I engaged a company XXX which is supposed to specialize in fixing showers with this kind of problems.

$495 for each shower, and a piece of paper was issued stating all is good, pressure tested and so on. It has a 15 year warranty on it too ! All good, and I was happy that from then on, I will have such problem eliminated all together.

Today, 10 years later, same problem occurred again. So I dug out the piece of warranty and rang the company if it is going to honour the warranty. Hell no. The company has been sold to a new owner in 2014, and the new owner will not honour the warranty because "...it is now under new ownership" ! Not only that, I will have to pay it to just come and have a look at $125. And on top of that, any work will be charged as per normal. Being a fool twice is what they want me to be.

So I rang the Consumer Protection Department, and was told I have no ground to stand on because the new owner "...can choose NOT to take on the warranty from the previous owner".

Not a person who gives up easily, I rang the Building Commision, and I was left non the wiser.

So are there people who had dealt with such a situation in the past ?