Have to relate this story as its been so frustrating that all I can do now is laugh. I purchased a SIMRAD TP 32 in June for a solo sailing trip from Darwin to Langkawi. The tiller pilot survived until the first bit of rain about 10 hours short of Aceh city in North Sumatra. At which point it filled up with water and wouldn't function. I contacted Simrad and the best they could offer was to send a new one to Singapore. Out of desperation I rang them again and pleaded for them to send one to me in Aceh. They agreed to do this at my cost and I awaited more correspondence via email. Having to move on I gave up on Simrad and hand steered the rest of the way to Langkawi.
On return to Australia I sent the TP 32 back to them under warranty. In their returns policy it states that they would email me on receipt of the returned item. Hearing nothing from them I rang and was told nothing had been received. I waited till the following week and still no correspondence so contacted Australia post and found out that they had indeed received it two days before I rang Simrad. I called Simrad and confronted them with this at which point the guy on the phone disappeared for five minutes and then returned to confirm that yes they had infact received it! An hour after the phone call I recieved an email to confirm that the parcel had arrived. Another hour later I am emailed that a new TP 32 had been sent.
A few days later I find out they have sent the new unit to an address that was given in Aceh. Even though I am back here in Melbourne. Now I have recieved information that the parcel is being held by the courier company because there is $700 dollars owing on the shipment. Ive had countless phone calls and emails with Simrad and they have basically told me its my problem. So here I sit $1350 poorer and no tiller pilot. I have to say I'm disgusted at the way Simrad just don't seem to give a **** about their customers.